Feed aggregator

The Instant Vortex Plus air fryer is my favorite kitchen appliance, and it's less than $70 in Amazon's early Prime Day sale.

AMD’s 3D V-Cache chip has held its legendary status for over three years, and now it’s a better value than ever.

VPN companies and privacy advocates are concerned about the increasing role of age verification online

A large study finds you may share about a quarter of your oral and gut microbes with the people you live with. Should you worry? We asked the experts.

(Image credit: Benambot/iStockphoto)

Review: The sequel tackles the reality of our screen-obsessed world with emotional depth and humor.

The dual-wielding crime boss is the headliner of the season, but the first new hybrid map in four years might be the bigger win.

Light spoilers follow for Toy Story 5.

Toy Story is the franchise that Disney refuses to let go of. That's no surprise, given that the immensely popular movie series has raked in billions of dollars globally since late 1995. However, Toy Story 3 delivered a perfect end to Woody and company's individual and collective stories, so the entertainment giant's commitment to churning out money-spinning but superfluous sequels, such as Toy Story 4, suggests the proverbial cow is being milked for all it's worth.

Toy Story 5 does little to move the needle in that regard. Sure, it's a fun, thematically timely, and ultimately feel-good family-friendly flick that bears all the classic hallmarks of a Pixar movie. But it's also a far-too-familiar re-tread of its predecessors, and will leave some questioning whether it needed to be made.

Toys meet tech

Toy Story 5 introduces Bonnie's toys, including Bullseye (left) and Jessie (center), to Lilypad (right) (Image credit: Disney Pixar)

Set a few years after its forebear, Toy Story 5 reunites us with Woody (Tom Hanks), Buzz (Tim Allen), Jessie (Joan Cusack), and the gang as they face another existential threat: technology.

When their owner Bonnie is given a state-of-the-art electronic tablet named Lilypad (Greta Lee) by her parents, the now-eight-year-old becomes obsessed with her frog-like handheld computer, leaving Jessie — who succeeded Woody as the leader of Bonnie's room after his departure at the end of Toy Story 4 — and Bonnie's myriad other toys fearing for their futures.

Toy Story 5... worryingly signals it's simply going to hang its cowboy hat on replaying the franchise's greatest hits

Jessie is arguably the most worried of the group, too. Bonnie's unflinching fixation with her new high-tech toy causes Jessie's deep-seated abandonment issues to resurface, forcing her to take drastic measures that set this film's entire narrative in motion.

If that sounds familiar, it's because it's an eerily similar storytelling approach to Toy Story 1, which sees Woody fearing he's about to be replaced by Buzz. This is one of numerous narrative rehashes in Toy Story 5 that'll evoke a sense of déjà vu and, initially at least, worryingly signals that the film is simply going to hang its cowboy hat on replaying the franchise's greatest hits.

Darn tootin'! It's high time that Jessie (right) was the star of a Toy Story movie (Image credit: Disney Pixar)

Thankfully, the long-overdue but welcome sight of Jessie taking the reins and being its toy-based protagonist, even if it's just for this film, re-energizes the movie series' traditional formula.

Buzz and Woody are nothing more than Toy Story 5's comic relief

Director Andrew Stanton told me he never planned to make JessieToy Story 5's lead star, but I'm glad he ultimately decided to do so.

Whether it's Jessie's unrelenting and understandably self-preserving quest to reclaim Bonnie's affection in the present, or Toy Story 5's flashback sequences that elaborate on her past — a subject that was only touched upon in Toy Story 2 — putting Jessie front and center of this movie adds a narrative zip to proceedings that sets it apart from the series' other installments.

Woody and Buzz have roles to play in Toy Story 5, but they're definitely not its lead stars (Image credit: Disney Pixar)

Inevitably, further examining the emotionally tormented Jessie's backstory, and how it impacts her present-day actions, shifts the focus away from Woody and Buzz.

Sure, the pair are as involved as ever, but their roles are of the main supporting variety, rather than traditional co-starring ones. In fact, save for Buzz's increasingly important role from Toy Story 5's midpoint onwards, I'd say he and Woody are nothing more than this flick's comic relief, especially where the latter's elder-statesman position is concerned. I'd wager that some fans, then, might be disappointed by the lesser roles the iconic duo inhabit this time around.

Band of Buzzers

Toy Story 5 takes a leaf out of Toy Story 2's book with the inclusion of another gang of Buzz Lightyears (Image credit: Disney Pixar)

Original Buzz isn't the only Lightyear that audiences will see in Toy Story 5. In yet another recycled plot thread — this time, from Toy Story 2 — a squad of Buzzes (ones installed with cutting-edge technology) take center stage in a subplot that, for large parts of Toy Story 5, is wholly unnecessary.

Okay, like O.G. Buzz, their importance to the story grows as it progresses, and I'll admit that this side story's examination of modern tech navigating an unpredictable world, rather than the modern world grappling with new and unpredictable tech, is somewhat novel in its approach. Even so, I didn't appreciate the constant check-ins with this squad when the film's runtime would have been better served elsewhere.

The progression and eventual resolution of Lilypad's arc happens too quickly for my liking

One example of where that time could have been better spent is with Lilypad.

Positioned as an antagonistic figure rather than an archetypal villain, she's not underutilized by any means. However, major spoilers notwithstanding, the progression and eventual resolution of her arc happens too quickly for my liking, which makes her role and character development feel slightly undercooked.

Jessie meets Smarty Pants (left), Atlas (center), and Snappy (right) after becoming separated from Bonnie (Image credit: Disney Pixar)

The same can be said of the three other tech-based toys — Smarty Pants (Conan O'Brien), a potty-training device, Atlas (Craig Robinson), a hippo GPS handset, and Snappy (Shelby Rabara), a toy camera — that we meet.

I wish we'd seen more of the beautiful and dreamy pastel chalk art style used to depict Bonnie's imagination

All three have vital albeit by-design parts to play following their introductions midway through the plot, which is also around the time that Toy Story 5 starts to telegraph its semblance of a story twist and narrative endgame.

As with Lilypad, though, Pixar's latest feature breezes through these meet-and-greets to maintain its narrative momentum, albeit at the cost of fully examining their pasts with the franchise's newest human character Blaze (Mykal-Michelle Harris), and how their experiences fundamentally shift Jessie's perspective on her relationship with Bonnie.

Speaking of Bonnie, I wish we'd seen more of the beautiful and dreamy pastel chalk-art style used to depict her imagination.

First glimpsed in Toy Story 5's official trailer, it adds some much-needed visual flair to the movie — and the franchise, for that matter — that helps it stand out from its four siblings. It's an art-form I'd like to see carried into future Toy Story offerings, too; but I suppose that will depend on how old Bonnie will be when Toy Story 6 is inevitably released, and/or if Woody, Buzz, and Jessie are the leads of the next Toy Story adventure.

My verdict

Toy Story 5 is a fairly enjoyable and typically tear-jerking Pixar flick that, from storytelling, visual, and topical viewpoints, does what it needs to in order to entertain the masses, and reminds us of the true value of human connection, especially among kids, in the digital age.

However, like Toy Story 4 and another recently-released Disney movie in The Mandalorian and Grogu, aka the latest Star Wars film to land in theaters, it left me wanting more.

That's not to say it's a bad movie — as the 3-star rating at the top of this review indicates, I thought it was pretty good. Five movies into this franchise, though, I think Toy Story films — and, really, all future Pixar projects — need to do more than simply relying on high-quality visuals and checking the 'emotional resonance' box. Sure, that's fine for a movie that's aimed squarely at kids and families; but for those of us who've grown up on and continue to watch Toy Story films, something more is needed. Otherwise, just like the tidied-away toys that inhabit the films, it might be best to leave the Toy Story franchise in storage.

The latest entry in Pixar's money-making animated movie series isn't terrible, but it fails to recapture the magic of the original trilogy.

The action inside the stadiums isn't the only thing capturing the attention of international visitors. Turns out, they're discovering the delights of Buc-ee's, Waffle House, Wawa and free soda refills.

(Image credit: Brandon Bell)

Early Prime Day TV deals are live, and I've rounded up the best offers, which include record-low prices on Amazon's best-selling 4K and QLED TVs from just $69.99.

ChatGPT's expanding capabilities and unchanged subscription price have sparked a debate over whether it's a good deal or headed for a cliff

I've picked out 16 of the best early Prime Day deals at Amazon, including savings of up to 65% on these popular and best-selling Amazon devices.

I tried Nimble's innovative (if a little pricey) 10,000-mAh power bank that splits in two, so you can share with someone else in need of a charge.

After many, many months spent testing vegan meal kits and prepared meals, I can safely say that these services have the best plant-based dishes.

The Lenovo Yoga Slim 7 Aura Edition and the Asus Vivobook S16 OLED are both £599 at Currys right now. One is compact and light, the other is big and bold. Which one is right for you?

Control Resonant’s melee combat might be a first for Remedy, but it’s absolutely fantastic, and I can’t wait to unleash Dylan fully in a weird and spooky Manhattan

The U.S. may be the world's biggest producer of crude oil, but that's not the case for motor oil. The cost of lubricants is soaring, and even a tentative deal to end the war won't solve the problem.

(Image credit: Sergio Flores)

Google warns of ongoing data theft campaign attributed to Chinese nation-state attacker.

We speak to an expert about why underusing your mobile data allowance is often ‘psychological’ and how to save money on your monthly plan.

ACT! CRM, launched in 1987, is one of the oldest names in customer relationship management. It offers tools for small and medium businesses to manage customers, sales, and marketing. Interestingly, ACT! provides cloud and on-premises options, catering to both productivity- and security-focused businesses.

In my review, I found ACT! CRM to be a lot more than just a CRM platform. Like a few other small business platforms, it includes features for automating sales, marketing, and customer service. It also gives a complete view of customer interactions, helping businesses track data, manage sales, and run targeted campaigns.

Flexibility is a key advantage of ACT!. The platform allows rigorous customization to fit specific business needs. Its adaptability, along with its solid reputation, makes this a top choice for small and medium-sized businesses.

ACT! CRM core capabilities

(Image credit: ACT! CRM )

ACT! CRM has a long-standing reputation as a leading contact management tool. Its records are very detailed, allowing users to store information like notes, documents, and interaction history in one place.

Lead management is strong, helping users track potential sales from initial contact to closure. The customizable sales process allows businesses to align stages with their unique sales methods, benefiting companies with specific workflows. A visual sales pipeline view helps users project revenue, adjust strategies, and prioritize efforts. Contextually relevant metrics provide quick insights into pipeline health, aiding sales managers in making informed decisions.

For sales forecasting, ACT! has solid functionality, though it may lack the depth of some enterprise CRMs. Users can create forecasts based on opportunity data, closure probability, and historical performance. This suffices for most small to medium businesses, though more complex needs may find it limiting.

Reporting has improved significantly. ACT! Insight offers interactive dashboards for individual, team, and business performance metrics. The range of over 50 pre-configured reports covers sales, marketing, and business health KPIs. Users can also create custom reports, providing deeper data insights.

ACT! also offers a companion app for iOS and Android. The app provides access to key contact details, activities, and some dashboard metrics on the go. While it lacks full desktop functionality, it covers essential needs for field sales and remote work.

Beyond the usual CRM features, ACT! offers tools for creating and managing email marketing campaigns, including a template editor and response tracking. Useful for small businesses looking to streamline operations.

Custom tables also allow users to manage industry-specific data alongside standard CRM information. ACT! also syncs with popular platforms like Microsoft Outlook, Google products, and social media channels like LinkedIn and Facebook, creating a seamless workflow.

But while ACT! has a solid core, some users may find the interface less modern compared to newer CRM solutions. Its software has evolved from its contact management roots, but some legacy aspects remain. Still, it's a good platform with strong customization features that could serve niche and security-focused small businesses well.

How easy is ACT! CRM to use?

When it comes to ease of use, ACT! CRM offers a mixed experience. Its interface is functional but feels somewhat outdated compared to modern CRMs. When I first logged in, I had to slowly adjust to the information-dense layout, which can be overwhelming for new users.

A dashboard displays various widgets with crucial information like daily tasks, open opportunities, and sales pipelines. Navigation is handled through a left sidebar that lists all CRM features, providing quick access to different modules.

However, the top menu adds to the interface's overall complexity. It took me around 30-60 minutes to become comfortable with the layout and navigation, which aligns with feedback from other users about the software's learning curve.

ACT! offers robust customization options, allowing users to tailor the software to their specific business needs. Its flexibility is a significant advantage for businesses with unique workflows. However, making these customizations isn't always intuitive and requires technical know-how.

Accessibility features are present but not particularly advanced. ACT! offers basic screen reader compatibility and keyboard navigation but lacks sophisticated accessibility options found in newer CRMs.

On the positive side, ACT! provides comprehensive onboarding and training resources. It includes helpful tutorial videos, a knowledge base, and webinars to assist new users in getting up to speed. The "Welcome Links" on the dashboard, which provide quick access to uploading, importing, and learning about the CRM, and was a nice touch.

Available for both iOS and Android devices, the mobile app offers a more streamlined and user-friendly interface compared to the desktop version. I found adding new opportunities or contacts to be much more intuitive on the mobile app, even if it's more limited in functionality.

Overall, ACT! CRM’s ease of use is hampered by an outdated interface and a sometimes overwhelming amount of information. For businesses willing to invest the time in training and setup, however, it can be a powerful tool.

ACT! CRM integrations

(Image credit: ACT! CRM )

ACT! CRM offers a powerful set of integration capabilities, balancing between pre-built integrations and the flexibility to create custom ones.

The ACT! Marketplace serves as the central hub for the integrations, offering a wide array of pre-built connectors categorized by function, such as sales and marketing, business productivity, social media, ecommerce, back office, and customer service.

I particularly appreciated the seamless integration with Microsoft Office suite, including Outlook, which allows for effortless synchronization of emails, contacts, and calendar events. For users of Google Workspace, ACT! also offers solid integrations with Gmail, Google Calendar, and Google Contacts.

ACT! also supports Zapier, a no-code automation platform that lets you build custom integrations without technical knowledge. This opens up lots of possibilities for connecting ACT! with hundreds of other web applications. During my testing, I was able to create several Zaps (automated workflows) that connected ACT! with tools like Slack for notifications and Trello for project management.

For more advanced users and developers, ACT! provides a comprehensive API. API documentation is well-structured and easily accessible through the ACT! developer portal. It follows REST principles and uses JSON for data exchange, making it relatively easy for developers to create custom integrations or extend the functionality of ACT!.

ACT! also offers a feature called Web API, which allows for more direct integration with web-based applications. This can be particularly useful for businesses with custom web applications or those looking to embed ACT! functionality into their existing web platforms. While powerful, I found that leveraging the Web API requires more technical expertise compared to using pre-built integrations or Zapier.

In terms of data syncing performance, ACT! generally performs well. During my tests, most integrations maintained near real-time synchronization with minimal latency. However, I did notice occasional delays with some third-party integrations, particularly during peak usage times.

How good is ACT! CRM support?

ACT! CRM provides a multi-faceted approach to customer support, offering users various channels to seek assistance. During my evaluation, I found that the quality and accessibility of support resources were generally good, although there were some areas where improvements could be made.

Phone support is available during standard business hours. Response times are reasonable with an average wait time of about 5-10 minutes. Support representatives are knowledgeable about the product. However, it's worth noting that phone support is only available to customers on higher-tier plans, which may be a drawback for smaller businesses.

All users have access to email support. Simple queries are typically answered within 24 hours, while more complex issues sometimes took up to two days for a response. The quality of the email responses is generally good, with clear explanations and step-by-step instructions.

Something that ACT! falls short in is the lack of live chat support. Many users prefer the immediacy of chat for quick questions or troubleshooting, especially when most competitors offer robust chat support options.

ACT! makes up for this somewhat with its extensive self-service resources. Its knowledge base is comprehensive and well-organized, covering a wide range of topics from basic setup to advanced features. I found the search function to be particularly useful, quickly surfacing relevant articles based on keywords. It also includes a good selection of video tutorials.

ACT! CRM's community forum is another valuable resource for users. It's active and well-moderated, with both company staff and experienced users contributing to discussions. ACT! also offers regular webinars and training sessions, which serve as both educational resources and indirect support channels.

In terms of resolution times for support tickets, my experience and research suggests that the company performs adequately but not exceptionally. Simple issues are often resolved within 1-2 business days, but more complex problems can take longer, sometimes up to a week.

User testimonials regarding ACT!'s support quality are mixed. Many users praise the knowledge and helpfulness of the support staff, particularly for phone support. However, some users express frustration with longer wait times for email support and the occasional need to escalate issues to get them resolved.

ACT! CRM pricing and plans

Plan

Advantage Standard

Premium Desktop

Advantage Professional

Advantage Ultimate

Price

$30/user/month

$39/user/month

$45/user/month

$60th/user/mon

Best For

Small businesses needing cloud-based CRM with basic marketing features

Businesses preferring on-premises CRM solution with advanced customization

Organizations requiring both cloud and desktop access with data synchronization

Growing small-to-medium businesses (SMBs) and power-users who want an all-in-one front-office ecosystem

Features

Comprehensive contact management

Basic marketing automation

Cloud-based accessibility

Advanced customization options

Robust offline capabilities

On-premises data control

Cloud and desktop access

Data synchronization

Combined cloud-desktop benefits

Drops all caps on custom tables/enhanced support, unlocks full marketing automation, a customer portal, and 50,000 email sends/month.

Limitations

Limited advanced marketing features without addons

Requires IT resources for maintenance and updates

Higher cost may not justify benefits for all users

Interface still suffers from legacy clutter. Lacks real-time human chat support

Recently, Act! has modernized its software distribution by structuring its core offerings into the Act! Advantage suite. Rather than forcing a choice between basic cloud access or entirely self-hosted deployments, the vendor now scales its cloud features across three structured tiers, while maintaining a standalone desktop tier for legacy organizations.

The entry point remains the Advantage Standard plan (formerly known as Premium Cloud) and is priced at $30 per user, per month (when billed annually). This tier provides complete browser-based CRM functionality paired with foundational email marketing capped at 2,500 messages per month. It offers highly competitive value for small businesses that require structural contact mapping, mobile pipeline accessibility, and automated updates without the technical overhead of an on-premises deployment.

For teams looking for modern workflows, Act! can offer the Advantage Professional tier for $45 per user, per month. This tier injects native generative AI tools - including an AI Writing Assistant and automated AI history summaries - directly into the environment, while expanding email marketing thresholds to 25,000 monthly sends and adding native project management.

At the top of ACT!'s cloud offerings resides the Advantage Ultimate tier ($60/user/month), which functions as a comprehensive, no-compromise package. It drops external upcharges by natively including custom industry data tables, an interactive online customer portal, and advanced marketing automation limits of 50,000 email sends per month.

For organizations bound by strict data localization or internal compliance rules, Act! maintains its self-hosted Premium Desktop environment for $39 per user, per month. It is important to note that the convenient local-to-cloud data redundancy mentioned in legacy reviews is no longer bundled as a unique tier; instead, Desktop Sync functionality is treated as a flexible $10/month per-user add-on that can be attached to any standard cloud subscription.

A potential drawback I noticed is the lack of a free plan. Many competing CRM solutions offer a basic free tier, which can be beneficial for very small businesses or for those wanting to test the system extensively before committing. ACT! does provide a 14-day free trial, which is sufficient for a basic evaluation of the software, but it may not be enough time for a thorough assessment in a real business environment.

How we tested ACT! CRM

At TechRadar Pro, our CRM testing is based on extensive, hands-on evaluation. To accurately analyze Act! CRM's legacy desktop capabilities, modern cloud environments, and updated marketing automation tiers, our enterprise software analysts put the platform through a practical testing process designed to simulate real-world operations in small-to-midmarket sales teams.

Given the platform's focus on automated intelligence pipelines, we dedicated a specific evaluation block to Act!’s native AI Writing Assistant and automated history tools available on the higher-tier cloud plans. We evaluated the system's accuracy when analyzing long timelines of contact notes, checking how concisely the AI could summarize years of interaction histories into actionable context for a sales rep. We also tested the writing assistant's natural tone variability by auto-generating targeted prospecting emails directly inside the CRM workspace.

ACT! CRM review: Final verdict

ACT! is a feature-rich incumbent that has successfully adapted to the changing CRM landscape over its long history. Its comprehensive contact management, powerful sales tools, and integrated marketing features make it a compelling choice for small to medium-sized businesses looking for an all-in-one CRM.

Act! remains a reliable, feature-rich workhorse for small to medium-sized businesses that need a unified sales and marketing platform. Its defining strength is deployment flexibility—offering both modern cloud subscriptions and rare, on-premises desktop installations. This makes it an ideal fit for data-heavy teams or companies in highly regulated sectors with strict compliance and security needs.

The software's strength lies in its flexibility, offering both cloud-based and on-premises deployment options. This, combined with extensive customization capabilities, allows businesses to tailor the platform to their specific needs. However, the software is starting to show its age. The legacy interface and a steeper learning curve can feel restrictive compared to modern, instantly intuitive alternatives. Still, it's a great choice for businesses in regulated industries with complex data security needs.